Returns & Refunds
Each item here is one of a kind and described as honestly as possible, so please read the condition notes and look at the photos carefully before buying.
If something isn't right
If an item arrives damaged, or is clearly not what was described on its page, get in touch within 48 hours of delivery with photos. A replacement isn’t possible — each item is unique — so a refund will be arranged.
Change of mind
Because these are personal items sold one at a time, change-of-mind returns aren’t accepted. Please ask any questions before ordering — Bulus is happy to send extra photos or details.
Condition of used items
Used items are sold as-is, with normal signs of wear described on the item page. Wear that’s been disclosed isn’t grounds for a refund.
How refunds are paid
Approved refunds are sent back through the payment provider to the card or account used at checkout. They usually arrive within 5–10 working days, depending on your bank.
If a refund can’t go back to the original payment method (for example, some bank transfer or USSD payments), Bulus will ask for your bank account details and send the refund directly.
Failed or duplicate payments
If a payment goes through but the item was already sold, the full amount is refunded and Bulus will contact you directly.